Once every adult in a household has submitted their Profile to one of your properties, the household enters the screening pipeline. You can watch its progress on the Applicants page (the actual UI label) at app.rentsmart.com/applicants.Documentation Index
Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
Use this file to discover all available pages before exploring further.
The Applicants page
This page lists every household tied to your properties. Two views at the top:- Validated — households where every Profile is fully validated and the household has been delivered to you for a decision (or already had one)
- In-Progress — households where at least one Profile is still being filled out or hasn’t been validated yet
What you see in the table
Each row is one household, with columns:- Household Name — combined last names of everyone in the household
- Property — the property they submitted to
- Applicants — names of each adult prospective tenant (each is clickable into their individual Profile page)
- Occupants — total count, broken out as adults vs. children (e.g.,
3with(2A / 1C)underneath) - Animals — count of pets, ESAs, and service animals
- Income/Rent — the household’s income-to-rent ratio
- Avg Credit — household-average credit score
- Status — colored pill (Pending, Approved, Awaiting Applicant, etc.)
- Created — when the household was created
In-Progress vs. Validated
On the In-Progress view, prospective tenants who haven’t been validated yet appear greyed out and can’t be clicked into. Once their Profile is validated, they become clickable. This is intentional — until validation is complete, the data isn’t reliable enough to act on.Household statuses you’ll see
| Status | What it means |
|---|---|
| In Progress | At least one member is still filling out their Profile |
| Awaiting Applicant | A Profile failed validation, or you’ve sent a co-signer / deposit request — waiting on the household |
| Waiting on Reports | Everyone submitted, waiting on TransUnion to return reports |
| In Review | Reports are in, the AI is screening — usually 5–7 minutes |
| Pending | Validated and screened — waiting on your decision |
| Approved | You approved |
| Denied | Auto-denied by screening, or manually denied |
| Cancelled | The household voluntarily withdrew |
| Inactive | Auto-archived after 30+ days stuck in Awaiting Applicant |
AI document validation
What happens between submission and screening.
Reviewing a household
The Individual Household page once a decision is yours to make.