Every RentSmart organization has exactly one Primary — the user who originally signed up the account. The Primary owns billing, can manage all teammates, and is the only one who can transfer the role itself.Documentation Index
Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
Use this file to discover all available pages before exploring further.
What Primary controls
Primary has everything an Editor has, plus two things no one else can do:- Manage all teammates — including changing the role of, and deleting, any Editor or Viewer
- Swap Primary — transfer the Primary role to another user
You can’t demote Primary directly
There’s no “make this user not the Primary” action by itself. The only way to stop being Primary is to transfer Primary to someone else. After the transfer, you become an Editor.How to transfer
The current Primary opens Organization → Users and finds the row of the user they want to make Primary. In that user’s Actions, choose Swap Primary. Confirm. What happens:- The selected user becomes Primary
- You (the previous Primary) become an Editor
- Only one Primary exists at any time — the swap is instant and atomic
Who can become Primary
Any existing Editor on your organization. Viewers can’t be promoted directly — change them to Editor first if needed, then swap.What if the Primary leaves the company before transferring?
This is something to plan for. The Primary needs to swap before they leave, or you’ll need to reach out to RentSmart support to recover access.Manage teammates
Editor and Viewer invitations and role changes.
Support tickets
Where to escalate Primary recovery issues.