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Documentation Index

Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt

Use this file to discover all available pages before exploring further.

When a household reaches Pending, you have everything you need on a single page: every Profile, the documents, validation results, and TransUnion reports.

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Where to find it

Click any household name on the Applicants page, or jump from a dashboard widget. The URL is app.rentsmart.com/individual-household?household_id=....

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Page layout

The page is a long, scrollable view organized into:
  • Header — household name, status pill, and action buttons (Approve, Deny, etc. — see Decisions)
  • Property Info — address, rent, deposit, and the Increase Security Deposit action
  • Leasing Timeline — preferred move-in date, soonest available, expected length of stay
  • Household Overview — sidebar cards showing adults / children counts, income-to-rent ratio, status, creation date
  • Household Members — one card per prospective tenant
  • Pets & Animals — one card per pet, ESA, or service animal
  • Internal Notes — freeform notes visible only to your team

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Member cards

Each card summarizes one prospective tenant:
  • Name with PRIMARY and CO-SIGNER flags where applicable
  • A green check icon once their Profile is Validated
  • Profile Status pill on the right (Validated, Awaiting Applicant, etc.)
  • Application Progress bar showing how complete the Profile is
  • Credit Score descriptor (Poor, Fair, Good, Excellent) — hover the ? icon for the exact number
  • Total Monthly Income from all reported sources
  • Email and Phone (each with copy-to-clipboard buttons)
  • Address they’re moving from
  • View Details button → the full Individual Profile page for that prospective tenant

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Individual Profile page

Clicking View Details opens a per-person deep dive at app.rentsmart.com/individual-profile?applicant_id=.... It has tabs for:
  • Personal Info — name, DOB, SSN (masked, click eye to reveal for 15 seconds), ID photos
  • Financial & Employment — every employment type selected, with all reported income and uploaded supporting documents
  • Background & History — current and previous housing, eviction history, criminal background
  • Credit Check — the three TransUnion reports
  • Other — additional info, special circumstances, emergency contact
  • Additional (conditional) — appears only after you’ve used Request Additional Info and the prospective tenant has responded
Each section inside each tab carries the colored validation checkmark — 🟢 Green, 🔵 Blue, or 🔴 Red — so you can see exactly which sections passed or failed.

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Requesting more information

If something isn’t clear, hit Request Additional Info in the Profile page header. Type your question, submit — the prospective tenant gets a notification and can respond from their Profile. Their response appears under the Additional tab. While the request is pending, their Profile status is Awaiting Applicant.

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Why a household might be “In Review” longer than usual

Most reviews complete in 5–7 minutes. Longer reviews usually mean Human Review was triggered — some edge case in the data needs a second look before the household can be delivered to you.

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Pets

Each pet card has a Basic / Detailed toggle. Pets are classified as Pet, ESA, or Service Animal — documentation requirements differ for each. ESAs and Service Animals are always considered under HUD guidelines regardless of your Pet Policy.

Make a decision

Approve, deny, or counter — what each action does.

AI document validation

Understanding the validation checkmarks on each Profile section.