Tenant screening has two parallel status systems: the household status (the whole group submitting together) and the profile status (each individual prospective tenant). The household status is derived from the profile statuses plus the result of screening.Documentation Index
Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
Use this file to discover all available pages before exploring further.
Household statuses
The household’s overall state — what you see in the Status column on the Applicants page (the actual portal page name). See Receiving a household.| Status | What it means |
|---|---|
| In Progress | At least one prospective tenant is still filling out their Profile (hasn’t submitted yet) |
| Awaiting Applicant | Waiting on a household member to fix a section that failed validation, OR waiting on the primary household member’s response to a co-signer or deposit-increase request |
| Waiting on Reports | All members submitted; TransUnion reports haven’t returned yet |
| In Review | Reports are in; the screening AI is reviewing the household. Typically 5–7 minutes; longer if Human Review is triggered |
| Pending | Fully validated and screened — waiting on your final decision |
| Approved | You approved the household |
| Denied | Auto-denied by AI screening, or manually denied by you |
| Cancelled | The household withdrew voluntarily |
| Inactive | Auto-archived after 30+ days in Awaiting Applicant without progress |
The status pill label Awaiting Applicant uses the word “Applicant” as the literal UI text. It’s the actual color-coded pill you’ll see on the page.
Profile statuses
The per-person state, visible on the Individual Profile page.| Status | What it means |
|---|---|
| In Progress | The prospective tenant is actively filling out their Profile; not submitted yet |
| Submitted | They submitted; AI validation is in progress |
| Waiting on Reports | Submitted and validated; waiting on TransUnion reports |
| Awaiting Applicant | One or more Profile sections failed validation; waiting on the prospective tenant to correct |
| Validated | Every section is Green — fully validated |
How they relate
The household status is driven by the collective state of its Profiles, plus where it is in the screening pipeline:- If any Profile is In Progress → household is In Progress
- If any Profile is Awaiting Applicant → household is Awaiting Applicant (or it’s blocked on a co-signer / deposit request)
- When every Profile reaches Waiting on Reports → household becomes Waiting on Reports
- When all reports are in → household moves to In Review
- Screening then resolves to Pending (delivered to you), Denied (auto-denied), or another waiting state
Profile section validation colors
Inside each Profile page, every section within every tab carries one of three colors:| Color | Meaning |
|---|---|
| 🔴 Red | Failed validation; section sent back to the prospective tenant for correction |
| 🔵 Blue | Passed — nothing contradicted, but some fields don’t appear in the supporting docs (so they couldn’t be actively validated) |
| 🟢 Green | Validated — every field cross-verified against the documentation |
Receiving a household
What you see on the Applicants page.
Reviewing a household
The Individual Household page where you act on Pending households.