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Documentation Index

Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt

Use this file to discover all available pages before exploring further.

When a household reaches Pending, you have four possible actions. Three move the household forward; one closes it.

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Approve

Click Approve Household in the header of the Individual Household page. The modal asks for:
  • Expected lease start date — date picker
  • Deactivate property now — optional checkbox to take the property offline at the same time (recommended once you’ve picked your household)
Remember to deactivate the property when you’ve picked your household. Other pending households on the same property are not automatically notified or cancelled — they’ll keep waiting. Deactivating notifies them that the home is no longer available.
Click Approve & Notify to finalize. What happens:
  • Household status flips to Approved
  • Every household member receives an approval email telling them to expect to hear from you about lease paperwork
  • If you have the ManageCasa integration active, a lease is created in ManageCasa automatically
  • The household now has a Download Application PDF button in the page header for archival

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Deny

Click Deny Household in the header. The modal asks for one or more denial reasons (checkboxes). If you pick Other, a text field appears for a custom reason. Click Deny & Send Notice. What happens:
  • Household status flips to Denied
  • Every member of the household automatically receives an Adverse Action Letter by email with the cited reasons (legally required for any rental denial)
  • The household stays on your Applicants page in the Denied filter
You don’t have to do anything else — Adverse Action Letters go out automatically.

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Request a co-signer

If the household’s primary member doesn’t quite meet your bar but might with a co-signer: Click Request a Co-Signer at the top of the Household Members section on the Household page. A modal confirms; click Send Request. What happens:
  • The primary household member gets a notification asking them to nominate a co-signer
  • The household status moves to Awaiting Applicant until they respond
  • A Cancel Request button appears so you can withdraw at any time before they respond
If the primary member accepts, a new co-signer member is added to the household and goes through validation. Once validated, the household moves back to Pending for your final decision. If they decline, you’re notified — you can then approve without the co-signer or deny.

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Increase the security deposit

If you’d approve the household at a higher deposit: In the Property Info section on the Household page, click Increase Security Deposit for this Household. Enter the new amount → Send Request. What happens:
  • The primary household member gets a notification with the new amount
  • The household status moves to Awaiting Applicant until they respond
  • A Cancel Request button appears so you can withdraw before they respond
If they accept, the security deposit on the household updates and the household returns to Pending for your final approve/deny. If they decline, you’re notified — proceed with the original deposit amount or deny.

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Cancelling co-signer or deposit requests

Either request can be cancelled by you at any time until the primary household member responds. After they respond, the outcome is locked in.

After approval

What happens once a household is approved.

Auto Denial Rules

Configure the thresholds that trigger automatic denials.