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Documentation Index

Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt

Use this file to discover all available pages before exploring further.

Notifications come through two channels: the bell (in-app, shown in the header) and email. Each notification type has its own bell and email toggles — turn either on, both on, or both off.

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Where to manage notifications

app.rentsmart.com/notifications — three ways to get there:
  • Click the header bell icon → View All Notifications link at the bottom of the dropdown
  • Sidebar → Account → Notifications
  • Direct URL
Two tabs on the page:
  • All Notifications — your inbox
  • Notification Settings — per-type bell/email preferences

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All Notifications inbox

A list of every bell notification you’ve received. Each row shows:
  • Status dot — red for unread (row also highlighted), grey for read
  • Title and short description
  • Timestamp
  • × delete icon
Click any notification to mark it read and jump to the related thing (e.g., a household-ready-for-review notification opens the Individual Household page). Mark all as read at the top clears every unread notification in one click.
Notification preferences are per-user. Each teammate controls their own bell and email toggles. There’s no organization-level distribution list — if you want every Editor on your team to get “Application Updates” emails, each one has to enable it in their own preferences.

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Notification Settings

A table of every type, with separate Bell and Email toggles per row.

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The types

  • Application Updates — when a validated household is delivered for your review
  • Applicant Responses — when a household member accepts or declines a co-signer or deposit-increase request
  • New Listing Feedback — when a lead leaves feedback after a showing
  • Support Ticket — new message on a support ticket or ticket assigned to you
  • Lockbox Purchase — lockbox purchase or rental confirmed
  • Lockbox Shipping & Activation — shipping updates, tracking info, device activation
  • Showing Request Updates — when an In-Person request comes in or a pending request expires
Toggle each independently. Changes take effect immediately for future notifications.

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What changes if I turn everything off

You’ll still see the underlying records in the portal (leads, households, etc.) — you just won’t get push notifications about them. For the most critical workflows (Application Updates especially), we’d recommend leaving at least the bell channel on.

Account settings

Your name, email, phone — also per-user, not organization-wide.

Support tickets

Notifications about ticket updates can be toggled here too.