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Documentation Index

Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt

Use this file to discover all available pages before exploring further.

Before any household reaches you for a decision, RentSmart’s AI validates every Profile against the documents the prospective tenant uploaded. This catches forgery, mismatches, and incomplete information before TransUnion reports are pulled.

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What gets validated

Each prospective tenant uploads supporting documents along with their reported information — paystubs, tax returns, bank statements, lease ledgers, ID photos, and more (depending on employment type and housing situation). The AI:
  • Confirms each document is authentic (not fraudulent or doctored)
  • Cross-validates the information they typed against what the documents actually say
Examples of what cross-validation catches:
  • Reported income doesn’t match paystubs
  • Reported employer doesn’t match the company on the paystub
  • ID doesn’t match the photo / liveness scan
  • Lease ledger contradicts the reported rental history

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The three validation outcomes

Every section of every Profile gets one of three colored checkmarks:
  • 🟢 Green — Validated — every piece of information cross-validated against the documents
  • 🔵 Blue — Passed — nothing was contradicted, but some fields don’t appear in the supporting documentation (so they couldn’t be actively validated)
  • 🔴 Red — Failed — something contradicts the documents. This section is sent back to the prospective tenant.
You can see these per-section checkmarks on the Individual Profile page when you drill into any household member.

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When a section fails

If any section of any Profile gets a red check:
  • That Profile’s status becomes Awaiting Applicant
  • The household status becomes Awaiting Applicant
  • The prospective tenant gets an automated notification with what they need to fix
  • Their correction comes in as a new submission version (you can see prior versions via the Version dropdown on the Profile page)
You don’t have to do anything during Awaiting Applicant — the system is blocked on them, not you.

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When everything passes

Once every section of a Profile is green or blue:
  • The Profile status moves to Waiting on Reports
  • RentSmart orders TransUnion reports for that prospective tenant
The household moves forward once every Profile in the household has reached this state.

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The 30-day timeout

A household stuck in Awaiting Applicant for 30+ days without progress is auto-archived to Inactive status. It’s removed from your active view but can be reopened.

TransUnion screening

What happens after AI validation passes.

Reviewing a household

The page where you see per-section validation results.