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Documentation Index

Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt

Use this file to discover all available pages before exploring further.

For questions a doc can’t answer or anything that needs a real person — billing disputes, bug reports, account-specific issues — open a support ticket from the Support page at app.rentsmart.com/support.
For how-to questions about using the portal, try Lydia, the RentSmart AI Chatbot first — she’s always available in the bottom-right corner of every page and gives instant answers. Use Support tickets when you need a human.

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Tickets are personal

Support tickets are per-user. You only see tickets you’ve opened — your teammates’ tickets are private to them.

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Starting a conversation

Click + Start a Conversation in the header. Fill out:
  • Subject — a short description of your issue
  • Category — pick from Technical Issue / Billing Question / Property Related / Account Issue / Feature Request / General Question / Other
  • Message — detailed information
Click Start Conversation. A RentSmart support representative will respond, and the ticket opens for the back-and-forth.

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Finding existing conversations

The Support page lists every ticket you’ve ever opened. Filter and sort with:
  • Search — by content
  • Status filter — defaults to Open / In Progress / Waiting selected (not “all statuses”)
The five statuses:
  • Open — you’ve sent a message; no response yet
  • In Progress — RentSmart is actively working on it
  • Waiting — RentSmart sent you something; awaiting your response
  • Resolved — issue resolved, ticket can be closed
  • Closed — ticket is finalized
Click any row to open the ticket.

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Inside a ticket

The ticket page shows the full message thread, with:
  • Every message from you and RentSmart support, in chronological order
  • A text input at the bottom for your next message
  • Send Message button
  • ← Back to Conversations to return to the list

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Getting notified about ticket replies

Make sure Support Ticket notifications are on in your Notification preferences. You can choose bell, email, or both — when a representative replies, you’ll be alerted on the channels you’ve enabled.

RentSmart AI Chatbot

For instant answers about portal features — try Lydia first.

Notification preferences

Make sure you’re alerted when support replies.