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Documentation Index

Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt

Use this file to discover all available pages before exploring further.

The Lockboxes page is your home base for every Codebox on your account. Filter by status, generate one-time codes, edit settings, and assign units to properties.

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Page layout

  • Status filter pills across the top — All, Connected, Unassigned, Shipped, Processing, and (when active) Removal and Return
  • Buy / Link Lockbox button in the top-right
  • One Lockbox Card per unit below

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Lockbox card anatomy

Every card has three parts: Header:
  • Serial number (or placeholder text like “Processing Codebox” or “Shipped”)
  • Status pill with a color: Connected (green), Processing (yellow), Shipped (blue), Unassigned (red), Removal/Return (grey)
Body:
  • Door Code and Shackle Code
  • The property the codebox is attached to (if Connected) or was previously attached to (if Unassigned)
Footer (varies by status):
  • Connected / Unassigned — One-Time Code and Settings buttons
  • Shipped — Track Shipment and Activate buttons (Track Shipment becomes available once tracking info is in)
  • Processing / Removal / Return — no actions (waiting on RentSmart to advance the state)

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Generate a one-time code

Available on Connected and Unassigned lockboxes. Click One-Time Code on the card. In the modal:
  • Access Date — the date the code is valid (valid only on this date)
  • Send code via SMS (optional) — adds Recipient Name and Phone Number fields; if checked, the code is texted automatically
Click Generate Code. The code is shown on screen and (optionally) texted to the recipient.
One-time codes work for a single access on the specified date only. They’re not reusable on other days or by other people.

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Lockbox settings

Click Settings on a Connected or Unassigned card. The modal lets you update:
  • Door Code
  • Shackle Code
  • Admin Code (defaults to 000691 if left blank)
After updating codes here, you must also manually update the physical lockbox device to match. The codes don’t sync automatically to the hardware — you have to enter them on the device too.
Save Changes commits; Cancel discards.

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Assigning a lockbox to a property

Two paths:
  • At property activation — when you activate a property as Self-Access, the Assign a Lockbox dropdown lets you pick any Unassigned lockbox
  • Swap on an active property — open the property → Showing Coordinator widget → click the lockbox display at the top → pick a different Unassigned lockbox
A swap takes effect immediately. The previously-assigned lockbox returns to Unassigned status.

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Activating a shipped Codebox

When a purchased Codebox arrives, click Activate on its card. Enter the serial number from the physical unit, click Activate Lockbox, and the codebox transitions to Unassigned.

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Requesting removal

The Request Removal button (inside the Settings modal) lets you send a Codebox back to RentSmart.
Request Removal is only available when the Codebox is Unassigned. If it’s Connected to a property, you have to swap it off first.
You’ll see a confirmation:
Your request will be processed within 1 business day.
The Codebox transitions to Removal status, then to Return while it physically ships back, then disappears from your page.

Lockbox statuses

Full reference for every status and what it allows.

Self-Access showings

How leads use lockboxes to tour properties.