# RentSmart Docs

## Docs

- [Using the RentSmart AI Chatbot](https://docs.rentsmart.com/account/ai-chatbot.md): Lydia, the always-present AI assistant that answers questions about RentSmart.
- [Notification preferences](https://docs.rentsmart.com/account/notifications.md): Control which alerts hit your bell, your email, and how often.
- [Account settings](https://docs.rentsmart.com/account/settings.md): Your name, email, phone, password, and profile photo.
- [Support tickets](https://docs.rentsmart.com/account/support.md): Start a conversation with a real human at RentSmart.
- [Your Lead Email](https://docs.rentsmart.com/branding/lead-email.md): The forwarding email you can use as the inquiry contact on any external site.
- [Per-property pages & QR codes](https://docs.rentsmart.com/branding/property-pages.md): The auto-generated public page for every active property, plus printable QR code flyers.
- [Your Public Listing Page](https://docs.rentsmart.com/branding/public-listing-page.md): The whitelabeled page that shows all your active properties under your brand.
- [Branding your Listing Reports](https://docs.rentsmart.com/branding/reports.md): Apply your logo and accent color to the PDF reports you send to owners.
- [Create your account](https://docs.rentsmart.com/getting-started/create-account.md): Sign up and verify your email to get started with RentSmart.
- [Your dashboard](https://docs.rentsmart.com/getting-started/dashboard.md): The customizable landing page you see every time you log in.
- [Invite teammates](https://docs.rentsmart.com/getting-started/invite-teammates.md): Add Editors and Viewers to help manage properties.
- [The onboarding wizard](https://docs.rentsmart.com/getting-started/onboarding.md): The 11-step wizard that configures your organization, branding, and screening rules.
- [After approval](https://docs.rentsmart.com/households/after-approval.md): What happens once you approve a household — handoff to lease and next steps.
- [AI document validation](https://docs.rentsmart.com/households/ai-validation.md): How RentSmart AI verifies documents and cross-checks reported information before screening.
- [Approve, deny, or counter](https://docs.rentsmart.com/households/decisions.md): The four actions you can take on a household: Approve, Deny, Request Co-Signer, Increase Security Deposit.
- [How RentSmart profiles & households work](https://docs.rentsmart.com/households/how-it-works.md): The Reusable RentSmart Profile, the one-time $60 fee, and how prospective tenants come together as a household.
- [Receiving a household](https://docs.rentsmart.com/households/receiving.md): What happens when a household submits to one of your properties.
- [Reviewing a household](https://docs.rentsmart.com/households/review-household.md): The Individual Household page — everything you need to make a decision in one place.
- [TransUnion screening reports](https://docs.rentsmart.com/households/transunion-screening.md): The three reports RentSmart orders for every prospective tenant: Credit, Criminal, and Housing History.
- [Welcome to RentSmart](https://docs.rentsmart.com/index.md): The free resident-matching and rental-screening platform that takes a property from listing to approved household — all in one place.
- [LeadSimple](https://docs.rentsmart.com/integrations/leadsimple.md): Push RentSmart leads and households into LeadSimple pipelines automatically.
- [ManageCasa](https://docs.rentsmart.com/integrations/managecasa.md): Two-way sync between RentSmart and your ManageCasa PMS.
- [Buy a Codebox](https://docs.rentsmart.com/lockboxes/buy-codebox.md): Purchase a new digital lockbox through RentSmart for $100 plus shipping.
- [Link an existing lockbox](https://docs.rentsmart.com/lockboxes/link-existing.md): Connect a Codebox you already own from another provider to RentSmart — always free.
- [Manage your lockboxes](https://docs.rentsmart.com/lockboxes/manage.md): View status, assign to properties, retrieve one-time codes, and update settings.
- [How Codeboxes work](https://docs.rentsmart.com/lockboxes/overview.md): RentSmart digital lockboxes, the linking process, and what they enable.
- [Billing & payment](https://docs.rentsmart.com/organization/billing.md): View invoices, manage payment methods, and see pending charges.
- [Organization settings](https://docs.rentsmart.com/organization/settings.md): Your company name, slug, contact info, branding, and business address.
- [Add and manage teammates](https://docs.rentsmart.com/organization/teammates.md): Invite Editors and Viewers, change roles, and remove users.
- [Transfer Primary ownership](https://docs.rentsmart.com/organization/transfer-primary.md): Move Primary user status to another teammate.
- [Activate a listing](https://docs.rentsmart.com/properties/activate-listing.md): Publish your property to syndication partners and open it for showings.
- [Create your first listing](https://docs.rentsmart.com/properties/create-listing.md): Add a property to your account in six guided steps.
- [Deactivate or delete a property](https://docs.rentsmart.com/properties/deactivate-delete.md): Take a property offline temporarily, or remove it permanently.
- [Edit a property](https://docs.rentsmart.com/properties/edit-property.md): Update details, amenities, fees, owner info, and more after a property is created.
- [The Listing Report](https://docs.rentsmart.com/properties/listing-report.md): A whitelabeled PDF report showing performance metrics and feedback for a property.
- [Manage property photos](https://docs.rentsmart.com/properties/photos.md): Upload, reorder, and remove photos for any property.
- [Frequently asked questions](https://docs.rentsmart.com/reference/faq.md): Answers to the most common questions about RentSmart.
- [Glossary](https://docs.rentsmart.com/reference/glossary.md): Definitions of every RentSmart-specific term.
- [Household & profile statuses](https://docs.rentsmart.com/reference/household-statuses.md): Household and profile statuses across the screening lifecycle.
- [Lead statuses](https://docs.rentsmart.com/reference/lead-statuses.md): The complete list of lead statuses and what each one means.
- [Lockbox statuses](https://docs.rentsmart.com/reference/lockbox-statuses.md): What every lockbox status means and what it allows you to do.
- [Syndication partners](https://docs.rentsmart.com/reference/syndication.md): Where RentSmart publishes your listings, and limitations per partner.
- [Auto Denial Rules](https://docs.rentsmart.com/screening-rules/auto-denial.md): The income, credit, criminal, and eviction thresholds that auto-deny households that don't qualify.
- [Showing availability](https://docs.rentsmart.com/screening-rules/availability.md): When showings can happen — hours, days, and blackout dates.
- [Fee templates](https://docs.rentsmart.com/screening-rules/fees.md): Reusable fee items you can attach to any listing.
- [Pet Policy](https://docs.rentsmart.com/screening-rules/pet-policy.md): What pets you allow, fees and deposits, and breed/weight restrictions.
- [Prequalification questions](https://docs.rentsmart.com/screening-rules/prequalification.md): Questions every lead must answer before they can book a showing.
- [Showing feedback](https://docs.rentsmart.com/showings/feedback.md): View, manage, and showcase the 1-5 star feedback leads leave after a showing.
- [In-Person showings](https://docs.rentsmart.com/showings/in-person.md): How attended showings work, including approval and reminders.
- [Where your leads come from](https://docs.rentsmart.com/showings/lead-sources.md): The five channels that bring prospects into RentSmart.
- [Manage your leads](https://docs.rentsmart.com/showings/manage-leads.md): The All Leads page, statuses, SMS communication, and the Showings Calendar.
- [How leads schedule a showing](https://docs.rentsmart.com/showings/schedule-flow.md): The five-step guided flow every lead completes before a showing is booked.
- [Self-Access showings](https://docs.rentsmart.com/showings/self-access.md): How lockbox-based, unattended showings work from start to finish.