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Documentation Index

Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt

Use this file to discover all available pages before exploring further.

Lydia is the RentSmart AI Chatbot — an always-present AI assistant available on every authenticated page of the portal. Ask her anything about how RentSmart works.

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Where to find her

A small circular chat icon (red, with a speech-bubble icon) sits in the bottom-right corner of every authenticated page. Click it to open her chat panel. Lydia is available on:
  • The Dashboard
  • Every Listings, Leads, Applicants (page name), Household, Profile, and Lockboxes page
  • Global Settings, Organization, Account, Notifications, Support, Add-Ons
  • Inside every modal and every flow (Create Listing, activation, scheduling, etc.)
She doesn’t appear on the public-facing listing pages (no login = no Lydia).

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Opening, closing, resuming

  • Click the chat icon to open the panel
  • Click the × in the top-right of the panel to close
  • Closing doesn’t delete your conversation — reopening returns to the same thread

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The panel layout

  • Header — Lydia’s avatar, name, the AI badge, and the title “Support Specialist”
  • Messages area — the conversation history. Her opening message:
    “Hi! I’m Lydia, your AI Agent for RentSmart Support. How can I help you with the portal today?”
  • Input — paperclip (attach images), text field, send button
  • Disclaimer footer — “AI-generated content may be inaccurate”

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What you can ask her

Lydia is designed to answer any question about operating RentSmart. Examples:
  • “How do I activate a property?”
  • “Where do I change my Auto Denial Rules?”
  • “What does the ‘Awaiting Applicant’ status mean?”
  • “How do I increase a household’s security deposit?”
  • “Why was this household auto-denied?”
  • “Where do I see my billing history?”
She’ll give her best answer based on her knowledge of the portal.

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Attaching images

The paperclip icon lets you attach images to your message. Useful for:
  • Screenshots of errors or confusing UI — Lydia can describe exactly what you’re seeing
  • Questions about specific data on the screen

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Lydia vs. Support Tickets

Use Lydia for…Use Support for…
How-to product questionsBilling disputes
Where settings liveBug reports
What a status meansAccount-specific issues
How a workflow operatesAnything that needs a real human
Lydia is instant and AI-generated; Support is asynchronous and human-handled. Lydia does not create support tickets on her own — if you need to talk to a person, use the Support page.
AI-generated content may be inaccurate. Always double-check Lydia’s answers against the docs or a Support ticket if it’s a critical decision.

Support tickets

For anything Lydia can’t (or shouldn’t) answer.

FAQ

Common questions with vetted answers from the docs team.