| Waiting on Lead | Default starting status. Lead is prequalified and ID-verified but hasn’t picked a showing time yet. |
| Scheduled | Confirmed showing is on the calendar. Auto for Self-Access; user-approved for In-Person. |
| Requested | Lead picked an In-Person time; waiting on the user to approve or decline. |
| Declined | User declined the In-Person request, or the request window expired without approval. |
| Completed | Scheduled showing’s end time has passed; the visit is considered finished. |
| No-Show | Self-Access showing elapsed without lockbox access, OR the user marked the lead as no-show. |
| Cancelled by Prospect | Lead canceled their own scheduled or requested showing. (The status pill literally uses “Prospect” — that’s the actual UI label, though “lead” and “prospect” are otherwise synonyms in RentSmart.) |
| Cancelled by User | User canceled the showing. Terminal if the user used the “don’t allow reschedule” option — blocks the lead from booking further on that property. |
| Disqualified | Lead failed prequalification or ID verification; terminally blocked from booking. |
| Archived | Auto-set after 7+ days of inactivity in Waiting on Lead or No-Show. Can be revived if the lead re-engages, or set manually via the row Actions menu. |
