Every lead in RentSmart has exactly one status at a time. Statuses drive which automated SMS messages go out, which actions are available on the lead’s row, and how the lead appears across the portal.Documentation Index
Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
Use this file to discover all available pages before exploring further.
The 10 lead statuses
| Status | When it applies |
|---|---|
| Waiting on Lead | Default starting status. Lead is prequalified and ID-verified but hasn’t picked a showing time yet. |
| Scheduled | Confirmed showing is on the calendar. Auto for Self-Access; user-approved for In-Person. |
| Requested | Lead picked an In-Person time; waiting on the user to approve or decline. |
| Declined | User declined the In-Person request, or the request window expired without approval. |
| Completed | Scheduled showing’s end time has passed; the visit is considered finished. |
| No-Show | Self-Access showing elapsed without lockbox access, OR the user marked the lead as no-show. |
| Cancelled by Prospect | Lead canceled their own scheduled or requested showing. (The status pill literally uses “Prospect” — that’s the actual UI label, though “lead” and “prospect” are otherwise synonyms in RentSmart.) |
| Cancelled by User | User canceled the showing. Terminal if the user used the “don’t allow reschedule” option — blocks the lead from booking further on that property. |
| Disqualified | Lead failed prequalification or ID verification; terminally blocked from booking. |
| Archived | Auto-set after 7+ days of inactivity in Waiting on Lead or No-Show. Can be revived if the lead re-engages, or set manually via the row Actions menu. |
Where statuses appear
- All Leads page — Status column (sortable, filterable)
- Showing Coordinator (per property) — same Status column
- Lead Details panel — Overview tab
Showings Calendar status subset
The Showings Calendar uses a smaller subset of statuses applied to the showing itself (not the lead):| Status | Color |
|---|---|
| Scheduled | Green |
| Requested | Yellow |
| Completed | Blue |
| No-Show | Red |
Manage your leads
The All Leads page and the Showings Calendar.
Household & profile statuses
The status systems on the household + Profile side.