Documentation Index
Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
Use this file to discover all available pages before exploring further.
Pricing and the platform
What does RentSmart cost?
Free for property managers and owners. No monthly fees, contracts, sign-up fees, per-listing fees, per-lead fees, or syndication fees. The only thing you ever pay for is optionally buying a Codebox lockbox at $100/unit + shipping. Linking an existing lockbox is always free.Do prospective tenants pay an application fee?
No. Prospective tenants do not pay an application fee. They pay a one-time $60 fee to create their Reusable RentSmart Profile — once, ever — and that Profile is reused across every property they ever submit to. RentSmart’s only revenue source is that one-time Profile fee.How does RentSmart make money if it’s free for me?
Through the one-time $60 Profile creation fee paid by each prospective tenant. That fee covers them forever — same Profile reused across every property they submit to.Is there a demo or sales call required?
No. RentSmart is fully self-service. Sign up, verify your email, complete the onboarding wizard, and you can list your first property in the same session.Does RentSmart support multi-family?
Yes — it’s a first-class property type. Heads up that Apartments.com, Apartment List, and Zillow Group require a separate direct contract for multi-family above a certain unit count. Zumper allows 5 free listings per company.Does RentSmart support commercial?
No. Commercial properties are not supported. The screening, compliance, and syndication flows are built for residential only.Listings
Can I change a property’s showing type after activation?
Not directly. You must deactivate the property, change the Self-Access / In-Person toggle on the Showing Coordinator, then re-activate.Can I edit the property address after activation?
Not while active. Property Address and Property Type are locked while a property is active. Deactivate first, edit, then reactivate.What happens to in-progress leads when I deactivate a property?
Deactivation removes the property from syndication, cancels all pending and scheduled showings, notifies those leads, and notifies any pending households that the home is no longer available. The warning modal spells this out before you confirm.Can I have more than 50 photos on a property?
No. Maximum is 50 photos per property, 20 MB each. Fewer high-quality photos beat trying to squeeze in everything.Leads and showings
What’s the difference between “Invite to Apply” / “Invite to View” on the Dashboard and “Invite to Schedule” / “Send Application Link” on a lead row?
- Dashboard versions — generic links sent to any email address. Not tied to a specific lead or property.
- Per-lead versions — property-specific links sent to an existing lead. One-shot only to prevent spamming.
Do leads see my master Door Code?
No. The Door Code is never shared with leads — they get separate one-time access codes unique to their booking.What if a lead can’t get into the lockbox?
The lead is told to text HELP to the RentSmart number or call your Organization Phone Number (set in Organization settings).Households and screening
Why did a household I set strict Auto Denial Rules for still get delivered?
The Rent-to-Income Ratio and Minimum Credit Score rules have soft tolerances — households within 0.5× below the ratio or within 50 points below the score are still delivered for your review. Everything else is hardline and triggers automatic denial. See Auto Denial Rules.Do I have to send Adverse Action Letters manually?
No. RentSmart sends them automatically on any denial — AI auto-denial or your manual denial. Every member of the denied household receives their own letter. You take zero manual action.How long does household screening take?
Typically 5–7 minutes once every household member has submitted their Profile and TransUnion reports are back. Longer if Human Review is triggered.Can I add a co-signer after I’ve already approved a household?
No. Request a Co-Signer and Increase Security Deposit are only available in Pending status (fully validated, awaiting your decision). Once approved, coordinate co-signers outside the portal.Lockboxes
Can I request removal of a Codebox while it’s Connected?
No. Request Removal is only available from the Unassigned status. Swap the lockbox off the property first to make it Unassigned, then request removal.Do Codebox codes sync to the physical device when I change them?
No. Changing codes in RentSmart updates the digital record only. You have to manually update the physical device to match, or one-time codes won’t work.Public pages
Can I remove “Powered by RentSmart” from my public pages?
No. The attribution appears on public pages, downloadable Listing Reports, and scheduled owner reports. It cannot be removed.Why is one of my listings not on Zumper?
Likely you’ve exceeded Zumper’s 5-listing free cap per company. Contact Zumper directly to add more.Security and timing
Who can see a prospective tenant’s government ID?
Anyone on your organization, but a Protected Information Warning modal pops up first requiring acknowledgement of Fair Housing obligations before the image is shown.Is the prospective tenant’s SSN always visible?
No. The SSN is masked by default. Clicking the eye icon reveals it for 15 seconds then re-masks automatically.What timezone does RentSmart use?
The user’s local timezone for most date/time displays. Exception: scheduled Listing Reports to owners always go out at 9 AM Eastern Time on the chosen day.How does RentSmart handle Fair Housing for custom denial criteria?
The Additional Requirements text area is run through the AI with a disclaimer that any criteria must comply with Fair Housing laws and cannot discriminate on race, color, religion, sex, national origin, familial status, or disability. The AI ignores anything that would violate these protections.AI Chatbot vs. Support
When do I use Lydia vs. a support ticket?
- Lydia (AI Chatbot) — instant answers to how-to questions, where settings live, what statuses mean
- Support tickets — anything that needs a human (billing disputes, bug reports, account-specific issues)
Glossary
Definitions of every RentSmart-specific term.
Support tickets
For anything not covered here.