> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Self-Access showings

> How lockbox-based, unattended showings work from start to finish.

Self-Access showings let leads tour properties on their own using a one-time lockbox code. You don't need to be there — RentSmart handles everything via SMS.

## Prerequisites

A property must be [activated as Self-Access](/properties/activate-listing) with a [lockbox assigned](/lockboxes/manage). If you switch a property's showing type later, you have to deactivate and reactivate it.

## What the lead experiences

After they [complete the schedule flow](/showings/schedule-flow), the lead's status is **Scheduled** and a series of automated SMS messages handle the rest:

<Steps>
  <Step title="Booking confirmation">
    Immediately: **Showing Confirmed** SMS with date/time and a note that the access code will arrive at showing time.
  </Step>

  <Step title="Showing Starting Soon">
    At the showing's scheduled time: the lead receives a **Showing Starting Soon** text asking them to reply with the **last 4 digits of the lockbox serial number** to unlock access.

    This step is intentional friction — it confirms the lead is physically at the property before the code is released.
  </Step>

  <Step title="Access code delivered">
    Once they reply with the correct serial, RentSmart texts back a **one-time access code** for the lockbox.
  </Step>

  <Step title="Post-showing instructions">
    After the showing window closes: a text reminds the lead to turn off lights, lock the doors, and return the key to the lockbox.
  </Step>

  <Step title="Feedback request">
    Shortly after: a request for a 1–5 star rating and optional comments. See [Showing feedback](/showings/feedback).
  </Step>
</Steps>

## Status transitions

A Self-Access lead moves through these statuses:

* **Waiting on Lead** → after prequalification + ID verification, before they pick a time
* **Scheduled** → a confirmed time is on the calendar
* **Completed** → showing window has passed
* **No-Show** → window passed but the lead never accessed the lockbox

A **No-Show** kicks off a recovery SMS with a link to reschedule.

## What you do (almost nothing)

For Self-Access, your involvement is optional:

* View the lead in **All Leads** if you want to track them
* Read their feedback when it comes in
* Mark a [decision](/households/decisions) if they submit a Profile and form a household

If something physically goes wrong (e.g., the lockbox is missing or won't open), the lead is given **your organization's phone number** to call — that number is set in [Organization settings](/organization/settings).

<CardGroup cols={2}>
  <Card title="In-Person showings" icon="user" href="/showings/in-person">
    The alternative — when you want to be there.
  </Card>

  <Card title="Lockboxes overview" icon="lock" href="/lockboxes/overview">
    How Codeboxes work and how to set them up.
  </Card>
</CardGroup>