> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# In-Person showings

> How attended showings work, including approval and reminders.

In-Person showings require you (or a teammate) to approve each request and conduct the showing yourself. Use this mode when you don't have a lockbox, or when you want a personal touch.

## Prerequisites

A property must be [activated as In-Person](/properties/activate-listing). No lockbox is required.

## What happens when a lead requests a showing

After they [complete the schedule flow](/showings/schedule-flow), the lead's status is **Requested** (not Scheduled). The request is pending your approval.

You receive an **email** with the lead's name, property, requested date/time, and two buttons:

* **Approve**
* **Decline**

You can act directly from the email — **no login required**. Behind the scenes, both buttons hit RentSmart's API with a signed token.

### When you click Approve

* The lead's status moves to **Scheduled**
* An **Approval SMS** goes to the lead confirming the time
* A **1-hour reminder SMS** is queued for one hour before the showing
* The showing appears on your [Showings Calendar](/showings/manage-leads)

### When you click Decline

You'll be asked one more thing:

* **Decline and allow rescheduling** — the lead can pick a new time. They receive a **Request Declined (Reschedule Allowed)** SMS with a link.
* **Decline permanently** — the lead is terminally blocked from this property. They receive a **Request Declined (No Reschedule)** SMS.

### If you don't respond

The request **expires** after a configured window. The lead's status moves to **Declined** automatically, and they receive a **Request Expired** SMS with a link to pick a new time.

## The 1-hour reminder

One hour before the showing, the lead receives a reminder SMS with the time and a note to text **HELP** if they need assistance. This nudges no-shows back into showing up.

## Conducting the showing

You arrive at the property, meet the lead, give them the tour. There's no in-portal action required during the showing itself — RentSmart's role pauses while you're on site.

## After the showing

* Lead status moves to **Completed** when the showing window ends
* A **Feedback Request SMS** goes out automatically (1–5 stars + optional comments)
* If they don't submit a Profile within 24 hours, they get an encouraging follow-up SMS

You can [send them an application link](/showings/manage-leads) (the button name) directly from the lead's row in **All Leads** — one-shot, can't be repeated.

<CardGroup cols={2}>
  <Card title="Manage your leads" icon="users" href="/showings/manage-leads">
    The All Leads page, lead statuses, and the Showings Calendar.
  </Card>

  <Card title="Self-Access showings" icon="key" href="/showings/self-access">
    Hands-off showings via lockbox + SMS.
  </Card>
</CardGroup>