> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Showing feedback

> View, manage, and showcase the 1-5 star feedback leads leave after a showing.

Every lead who completes a showing is asked for feedback — a 1–5 star rating and an optional written comment. Feedback shows up on your Listing Reports, helps you spot patterns, and gives you a quick health check on each property.

## How feedback is collected

RentSmart sends a **Feedback Request SMS** shortly after the showing window closes:

* For Self-Access: included in the post-showing SMS sequence
* For In-Person: sent after the showing's scheduled end time

If the lead doesn't respond, a **Feedback Reminder** SMS goes out. If they still don't respond, an **In-Person No-Feedback Follow-up** (or equivalent) gently nudges them to start a Profile anyway.

## Where to see feedback

**Per property:** open the property → **Showing Coordinator** widget → **Feedback** tab. You'll see every piece of feedback received for that property, with:

* Lead name
* Date submitted
* Star rating
* Written comment (if any)
* **Hide on Report** button

**Aggregate metrics:** the property's average rating shows on:

* The **Overview** tab of the Showing Coordinator (Avg Rating)
* The **Dashboard → Listing Metrics** widget
* The [Listing Report](/properties/listing-report)

## Hiding feedback from reports

Sometimes a piece of feedback is off-topic or about a totally unrelated issue. Click **Hide on Report** on the row. That feedback:

* Stays in your portal view (you can still see it)
* Is excluded from generated and scheduled Listing Reports
* Greys out in the Feedback tab
* The button toggles to **Show on Report**, which you can click to bring it back

This is per-piece-of-feedback, not all-or-nothing.

## What gets included in the Listing Report

By default: every non-hidden piece of feedback for the property. See [The Listing Report](/properties/listing-report) for the full report layout.

<CardGroup cols={2}>
  <Card title="The Listing Report" icon="file-pdf" href="/properties/listing-report">
    The whitelabeled PDF where feedback shows up.
  </Card>

  <Card title="Manage your leads" icon="users" href="/showings/manage-leads">
    Where lead-by-lead feedback also appears on each lead's profile.
  </Card>
</CardGroup>