> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Prequalification questions

> Questions every lead must answer before they can book a showing.

Prequalification filters leads before they take up a showing slot. Built-in questions cover the basics, and you can add custom open-ended questions if you have specific criteria the defaults don't cover.

## Where to find it

**Global Settings → Prequalification** at [app.rentsmart.com/global-settings](https://app.rentsmart.com/global-settings).

To override for one property, open the property → **Showing Coordinator** widget → **Prequalification** tab.

## Built-in questions

Each one has a simple on/off toggle:

* **Ask about Move-In Date** — when can they move in?
* **Ask about Pets** — how many?
* **Ask about Income** — source and total household yearly income
* **Ask about Bankruptcy** — has anyone in the household filed in the last 7 years?
* **Ask about Eviction History** — has anyone been evicted in the last 5 years?
* **Ask about Criminal Record** — has anyone been convicted of a misdemeanor or felony?

Toggle on what you want to ask. Toggle off what you don't.

## Custom questions

For anything the defaults don't cover, click **+ Add Question**, type the question (open-ended free text), and toggle it on. Each custom question has:

* A text field for the question content
* A toggle to enable/disable without deleting
* An × to delete entirely

Examples:

* *"Have you served any pets to your previous landlord?"* (not really, but you get the idea)
* *"How did you hear about us?"*
* *"Do you have any additional considerations you'd like us to know about?"*

## What leads see

When a lead clicks **Schedule** on a property, the prequalification questions appear as the second step of [the schedule flow](/showings/schedule-flow).

<Note>
  **If every question is toggled off, the Prequalify step is skipped entirely** — the lead jumps from Contact Info straight to ID Verification.
</Note>

## Where the answers go

Every lead's answers appear on the **Prequalification** tab of their detail panel in [All Leads](/showings/manage-leads). Useful for following up or sorting by criteria the AI doesn't screen on directly.

## Per-property overrides

The per-property override starts from the global questions. You can:

* Toggle inherited questions on or off for just this property
* Add property-specific custom questions
* Click **Reset to Global** to restore the global state

<CardGroup cols={2}>
  <Card title="Showing availability" icon="calendar" href="/screening-rules/availability">
    Define when leads can actually book a slot.
  </Card>

  <Card title="The schedule flow" icon="calendar-plus" href="/showings/schedule-flow">
    Where prequalification fits into the lead's experience.
  </Card>
</CardGroup>