> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Lead statuses

> The complete list of lead statuses and what each one means.

Every lead in RentSmart has exactly one status at a time. Statuses drive which automated SMS messages go out, which actions are available on the lead's row, and how the lead appears across the portal.

## The 10 lead statuses

| Status                    | When it applies                                                                                                                                                                                       |
| ------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Waiting on Lead**       | Default starting status. Lead is prequalified and ID-verified but hasn't picked a showing time yet.                                                                                                   |
| **Scheduled**             | Confirmed showing is on the calendar. Auto for Self-Access; user-approved for In-Person.                                                                                                              |
| **Requested**             | Lead picked an In-Person time; waiting on the user to approve or decline.                                                                                                                             |
| **Declined**              | User declined the In-Person request, or the request window expired without approval.                                                                                                                  |
| **Completed**             | Scheduled showing's end time has passed; the visit is considered finished.                                                                                                                            |
| **No-Show**               | Self-Access showing elapsed without lockbox access, OR the user marked the lead as no-show.                                                                                                           |
| **Cancelled by Prospect** | Lead canceled their own scheduled or requested showing. *(The status pill literally uses "Prospect" — that's the actual UI label, though "lead" and "prospect" are otherwise synonyms in RentSmart.)* |
| **Cancelled by User**     | User canceled the showing. Terminal if the user used the "don't allow reschedule" option — blocks the lead from booking further on that property.                                                     |
| **Disqualified**          | Lead failed prequalification or ID verification; terminally blocked from booking.                                                                                                                     |
| **Archived**              | Auto-set after 7+ days of inactivity in **Waiting on Lead** or **No-Show**. Can be revived if the lead re-engages, or set manually via the row Actions menu.                                          |

## Where statuses appear

* **All Leads** page — Status column (sortable, filterable)
* **Showing Coordinator** (per property) — same Status column
* **Lead Details panel** — Overview tab

Archived leads always fall to the **bottom** of any sorted table view, regardless of the sort column.

## Showings Calendar status subset

The [Showings Calendar](/showings/manage-leads) uses a smaller subset of statuses applied to the showing itself (not the lead):

| Status    | Color  |
| --------- | ------ |
| Scheduled | Green  |
| Requested | Yellow |
| Completed | Blue   |
| No-Show   | Red    |

Plus icons distinguishing Self-Access (key icon) from In-Person (person icon).

<CardGroup cols={2}>
  <Card title="Manage your leads" icon="users" href="/showings/manage-leads">
    The All Leads page and the Showings Calendar.
  </Card>

  <Card title="Household & profile statuses" icon="list-check" href="/reference/household-statuses">
    The status systems on the household + Profile side.
  </Card>
</CardGroup>