> ## Documentation Index > Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt > Use this file to discover all available pages before exploring further. # Glossary > Definitions of every RentSmart-specific term. Quick definitions for the terms you'll see throughout the platform and these docs. ## A — D * **Adverse Action Letter** — Legally-required notification sent automatically to every household member of a denied household. Goes out automatically on any denial — AI auto-denial or your manual denial. * **AI Screening (RentSmart AI Screening Tool)** — The automated process that compares a validated household against your [Auto Denial Rules](/screening-rules/auto-denial) and either auto-denies or delivers them to you. * **AI Validation** — The pre-screening step where RentSmart's AI verifies document authenticity and cross-checks reported information against the uploads. See [AI document validation](/households/ai-validation). * **Awaiting Applicant** — A status pill label (literal UI text) shown on a Profile or household that needs the prospective tenant to fix or respond to something. * **BrightInvestor** — Integration partner that generates the **Rent Price Analysis** report on a property. * **Codebox** — The digital lockbox hardware RentSmart partners with. "Codebox" and "lockbox" are used interchangeably. * **Cover Photo** — The first photo in a property's photo list. Used on listing cards, Property Listing Page headers, and the Individual Property page. * **Custom Listing Page URL (slug)** — The slug part of your Public Listing Page URL: `app.rentsmart.com/your-slug`. ## E — L * **Editor** — A sub-user role with full read/write access. Can invite teammates, change roles of other Editors/Viewers, and modify [billing](/organization/billing). * **Fee Template** — A reusable preset fee saved in [Fee Settings](/screening-rules/fees) that appears as an option during Create Listing. Doesn't retroactively change existing listings. * **Generated Listing Slug** — Auto-generated slug from a property's address; combined with your Custom Listing slug to form the property's public URL. * **Household** — One or more prospective tenants submitting together to a specific property. Has its own status separate from individual Profile statuses. * **Lead** — A tenant-side visitor interested in a property who hasn't yet submitted a Profile. Tracked on the [All Leads page](/showings/manage-leads). (*"Prospect"* is a synonym used in some UI labels like "Cancelled by Prospect.") * **Lead Email** — A unique forwarding email RentSmart provides per organization and per property. Use it as the inquiry contact on external sites — see [Your Lead Email](/branding/lead-email). * **LeadSimple** — CRM integration that mirrors leads and households into LeadSimple pipelines. See [LeadSimple integration](/integrations/leadsimple). * **Lydia** — The persona name of the [RentSmart AI Chatbot](/account/ai-chatbot). Presented in-product with a headshot and the title "Support Specialist." ## M — R * **ManageCasa** — The PMS integration. When active, properties are managed in ManageCasa and synced into RentSmart, and approved households auto-create leases in ManageCasa. See [ManageCasa integration](/integrations/managecasa). * **One-Time Code** — A single-use access code for a Codebox, valid on one specified date. Can be texted to a phone number on generation. * **Primary (user role)** — The user who originally signed up the organization. Exactly one Primary per organization. Transferred via [Swap Primary](/organization/transfer-primary), never invited. * **Primary Household Member** — The lead member within a Household — the one who receives and responds to user-initiated requests (co-signer, deposit increase). Tenant-side role; not to be confused with the staff-side **Primary**. The actual portal UI shows the **PRIMARY** pill on this person's card. * **Profile (Reusable RentSmart Profile)** — A single prospective tenant's complete data — personal info, employment, housing, background, documents. **One-time \$60 fee** per Profile, reused across every property that person submits to. **Prospective tenants do not pay an application fee** — they pay once to create their Reusable Profile. * **Prospective Tenant** — A person who's started a Reusable RentSmart Profile as part of a household submitting to a property. * **Public Listing Page** — Your whitelabeled landing page at `app.rentsmart.com/your-slug` showing all your active properties. See [Public Listing Page](/branding/public-listing-page). * **Public Individual Property Listing Page** — The whitelabeled detail page per property at `app.rentsmart.com/your-slug/property-slug`. * **RentSmart AI Chatbot** — The always-present AI assistant ([Lydia](/account/ai-chatbot)) in the bottom-right corner of every authenticated page. ## S — Z * **Showing Coordinator** — The widget on the [Individual Property page](/properties/edit-property) covering every lead and scheduling aspect of a property: Overview, Feedback, Leads, Availability, Prequalification, Syndication. * **Sub-user** — Collective term for Editors and Viewers — any teammate other than the Primary. * **Swap Primary** — Primary-only action that transfers Primary status to another user. The outgoing Primary becomes an Editor. * **TransUnion** — The third-party screening provider. Pulls Credit, Criminal, and Housing History reports for every prospective tenant. See [TransUnion screening](/households/transunion-screening). * **Utilities Included in Lease** — Property field listing which utilities are bundled into rent. Includes both standard options (Water, Gas, Electric, Trash, Sewer, Yard Maintenance, Internet, Cable) and any custom utilities you add. * **Validated (Profile status)** — A Profile where every section has a Green checkmark — everything cross-validated against documents. * **Viewer** — A read-only sub-user role. Can see all shared data but can't change anything. Complete lead status reference. Household and Profile status reference.