> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Codeboxes work

> RentSmart digital lockboxes, the linking process, and what they enable.

A **Codebox** is the digital lockbox RentSmart uses to enable [Self-Access showings](/showings/self-access). Install one on the door, and leads can tour the property on their own using one-time access codes.

RentSmart partners exclusively with **Codebox** as its hardware provider — "codebox" and "lockbox" are used interchangeably throughout RentSmart.

## Two ways to get a lockbox

Both options end with the same capability:

* **[Buy a new Codebox](/lockboxes/buy-codebox)** — \$100 + shipping per unit. Ships pre-configured to your codes; pairs to your account automatically on arrival.
* **[Link an existing lockbox](/lockboxes/link-existing)** — free. Connect a Codebox you already own from another platform. Linking takes up to **7 business days**.

You'll want at least one lockbox per property you plan to run as Self-Access.

## What lockboxes enable

A lockbox assigned to an active property unlocks (literally) the Self-Access showing flow:

1. Leads book a showing
2. At showing time, RentSmart texts the lead asking for the **last 4 digits of the serial number** (confirms they're on site)
3. RentSmart texts back a **one-time access code**
4. Lead tours, locks up, returns the key to the lockbox
5. Post-showing cleanup SMS goes out automatically

You don't need to be there.

## Three codes on every Codebox

Every Codebox has three codes:

* **Shackle Code** (5 digits) — releases the shackle so you can physically place or remove the lockbox from the door
* **Door Code** (5 digits) — master code that opens the lockbox door. **Leads never see this** — they get unique one-time codes.
* **Admin Code** (6 digits) — for changing Codebox settings on the device itself

You set these during Buy or Link. You can change them later via the **Settings** button on the Lockbox card (and you'll need to manually update the physical device to match).

## Lockbox statuses

Every lockbox is in one of six statuses at any time. The full reference is on [Lockbox statuses](/reference/lockbox-statuses), but the short version:

* **Processing** — newly ordered or linked, being prepared
* **Shipped** — bought lockbox is en route to you
* **Connected** — activated and assigned to a property
* **Unassigned** — activated but not currently on a property
* **Removal** / **Return** — being removed from your account

## Where to manage lockboxes

The [Lockboxes page](/lockboxes/manage) at [app.rentsmart.com/lockboxes](https://app.rentsmart.com/lockboxes) shows every Codebox on your account with status filters and per-card actions.

<CardGroup cols={2}>
  <Card title="Buy a Codebox" icon="cart-shopping" href="/lockboxes/buy-codebox">
    Order new units pre-configured for your account.
  </Card>

  <Card title="Link an existing lockbox" icon="link" href="/lockboxes/link-existing">
    Move a Codebox from another provider to RentSmart.
  </Card>
</CardGroup>
