> ## Documentation Index > Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt > Use this file to discover all available pages before exploring further. # Reviewing a household > The Individual Household page — everything you need to make a decision in one place. When a household reaches **Pending**, you have everything you need on a single page: every Profile, the documents, validation results, and TransUnion reports. ## Where to find it Click any household name on the [Applicants page](/households/receiving), or jump from a dashboard widget. The URL is `app.rentsmart.com/individual-household?household_id=...`. ## Page layout The page is a long, scrollable view organized into: * **Header** — household name, status pill, and action buttons (Approve, Deny, etc. — see [Decisions](/households/decisions)) * **Property Info** — address, rent, deposit, and the **Increase Security Deposit** action * **Leasing Timeline** — preferred move-in date, soonest available, expected length of stay * **Household Overview** — sidebar cards showing adults / children counts, income-to-rent ratio, status, creation date * **Household Members** — one card per prospective tenant * **Pets & Animals** — one card per pet, ESA, or service animal * **Internal Notes** — freeform notes visible only to your team ## Member cards Each card summarizes one prospective tenant: * **Name** with **PRIMARY** and **CO-SIGNER** flags where applicable * A green check icon once their Profile is **Validated** * **Profile Status pill** on the right (Validated, Awaiting Applicant, etc.) * **Application Progress** bar showing how complete the Profile is * **Credit Score** descriptor (Poor, Fair, Good, Excellent) — hover the `?` icon for the exact number * **Total Monthly Income** from all reported sources * **Email** and **Phone** (each with copy-to-clipboard buttons) * Address they're moving from * **View Details** button → the full **Individual Profile page** for that prospective tenant ## Individual Profile page Clicking **View Details** opens a per-person deep dive at `app.rentsmart.com/individual-profile?applicant_id=...`. It has tabs for: * **Personal Info** — name, DOB, SSN (masked, click eye to reveal for 15 seconds), ID photos * **Financial & Employment** — every employment type selected, with all reported income and uploaded supporting documents * **Background & History** — current and previous housing, eviction history, criminal background * **Credit Check** — the three TransUnion reports * **Other** — additional info, special circumstances, emergency contact * **Additional** (conditional) — appears only after you've used **Request Additional Info** and the prospective tenant has responded Each section inside each tab carries the colored validation checkmark — 🟢 Green, 🔵 Blue, or 🔴 Red — so you can see exactly which sections passed or failed. ## Requesting more information If something isn't clear, hit **Request Additional Info** in the Profile page header. Type your question, submit — the prospective tenant gets a notification and can respond from their Profile. Their response appears under the **Additional** tab. While the request is pending, their Profile status is **Awaiting Applicant**. ## Why a household might be "In Review" longer than usual Most reviews complete in **5–7 minutes**. Longer reviews usually mean Human Review was triggered — some edge case in the data needs a second look before the household can be delivered to you. ## Pets Each pet card has a **Basic** / **Detailed** toggle. Pets are classified as **Pet**, **ESA**, or **Service Animal** — documentation requirements differ for each. ESAs and Service Animals are always considered under HUD guidelines regardless of your [Pet Policy](/screening-rules/pet-policy). Approve, deny, or counter — what each action does. Understanding the validation checkmarks on each Profile section.