> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receiving a household

> What happens when a household submits to one of your properties.

Once every adult in a household has submitted their Profile to one of your properties, the household enters the **screening pipeline**. You can watch its progress on the **Applicants** page (the actual UI label) at [app.rentsmart.com/applicants](https://app.rentsmart.com/applicants).

## The Applicants page

This page lists every household tied to your properties. Two views at the top:

* **Validated** — households where every Profile is fully validated and the household has been delivered to you for a decision (or already had one)
* **In-Progress** — households where at least one Profile is still being filled out or hasn't been validated yet

Filter by **Property**, **Status**, and **Time** to narrow the list. Save your common filter combinations as **Saved Views**.

## What you see in the table

Each row is one household, with columns:

* **Household Name** — combined last names of everyone in the household
* **Property** — the property they submitted to
* **Applicants** — names of each adult prospective tenant (each is clickable into their individual Profile page)
* **Occupants** — total count, broken out as adults vs. children (e.g., `3` with `(2A / 1C)` underneath)
* **Animals** — count of pets, ESAs, and service animals
* **Income/Rent** — the household's income-to-rent ratio
* **Avg Credit** — household-average credit score
* **Status** — colored pill (Pending, Approved, Awaiting Applicant, etc.)
* **Created** — when the household was created

Click any household name to open the [Individual Household page](/households/review-household).

## In-Progress vs. Validated

On the **In-Progress** view, prospective tenants who haven't been validated yet appear **greyed out** and can't be clicked into. Once their Profile is validated, they become clickable.

This is intentional — until validation is complete, the data isn't reliable enough to act on.

## Household statuses you'll see

| Status                 | What it means                                                                                        |
| ---------------------- | ---------------------------------------------------------------------------------------------------- |
| **In Progress**        | At least one member is still filling out their Profile                                               |
| **Awaiting Applicant** | A Profile failed validation, or you've sent a co-signer / deposit request — waiting on the household |
| **Waiting on Reports** | Everyone submitted, waiting on TransUnion to return reports                                          |
| **In Review**          | Reports are in, the AI is screening — usually 5–7 minutes                                            |
| **Pending**            | Validated and screened — waiting on **your** decision                                                |
| **Approved**           | You approved                                                                                         |
| **Denied**             | Auto-denied by screening, or manually denied                                                         |
| **Cancelled**          | The household voluntarily withdrew                                                                   |
| **Inactive**           | Auto-archived after 30+ days stuck in Awaiting Applicant                                             |

For the full reference, see [Household statuses](/reference/household-statuses).

<CardGroup cols={2}>
  <Card title="AI document validation" icon="shield-check" href="/households/ai-validation">
    What happens between submission and screening.
  </Card>

  <Card title="Reviewing a household" icon="file-check" href="/households/review-household">
    The Individual Household page once a decision is yours to make.
  </Card>
</CardGroup>