> ## Documentation Index > Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt > Use this file to discover all available pages before exploring further. # Approve, deny, or counter > The four actions you can take on a household: Approve, Deny, Request Co-Signer, Increase Security Deposit. When a household reaches **Pending**, you have four possible actions. Three move the household forward; one closes it. ## Approve Click **Approve Household** in the header of the Individual Household page. The modal asks for: * **Expected lease start date** — date picker * **Deactivate property now** — optional checkbox to take the property offline at the same time (recommended once you've picked your household) **Remember to deactivate the property when you've picked your household.** Other pending households on the same property are not automatically notified or cancelled — they'll keep waiting. Deactivating notifies them that the home is no longer available. Click **Approve & Notify** to finalize. What happens: * Household status flips to **Approved** * Every household member receives an **approval email** telling them to expect to hear from you about lease paperwork * If you have the [ManageCasa integration](/integrations/managecasa) active, a lease is created in ManageCasa automatically * The household now has a **Download Application PDF** button in the page header for archival ## Deny Click **Deny Household** in the header. The modal asks for one or more **denial reasons** (checkboxes). If you pick **Other**, a text field appears for a custom reason. Click **Deny & Send Notice**. What happens: * Household status flips to **Denied** * Every member of the household automatically receives an **Adverse Action Letter** by email with the cited reasons (legally required for any rental denial) * The household stays on your **Applicants** page in the Denied filter You don't have to do anything else — Adverse Action Letters go out automatically. ## Request a co-signer If the household's primary member doesn't quite meet your bar but might with a co-signer: Click **Request a Co-Signer** at the top of the Household Members section on the Household page. A modal confirms; click **Send Request**. What happens: * The primary household member gets a notification asking them to nominate a co-signer * The household status moves to **Awaiting Applicant** until they respond * A **Cancel Request** button appears so you can withdraw at any time before they respond If the primary member **accepts**, a new co-signer member is added to the household and goes through validation. Once validated, the household moves back to **Pending** for your final decision. If they **decline**, you're notified — you can then approve without the co-signer or deny. ## Increase the security deposit If you'd approve the household at a higher deposit: In the **Property Info** section on the Household page, click **Increase Security Deposit for this Household**. Enter the new amount → **Send Request**. What happens: * The primary household member gets a notification with the new amount * The household status moves to **Awaiting Applicant** until they respond * A **Cancel Request** button appears so you can withdraw before they respond If they **accept**, the security deposit on the household updates and the household returns to **Pending** for your final approve/deny. If they **decline**, you're notified — proceed with the original deposit amount or deny. ## Cancelling co-signer or deposit requests Either request can be **cancelled by you at any time** until the primary household member responds. After they respond, the outcome is locked in. What happens once a household is approved. Configure the thresholds that trigger automatic denials.