> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support tickets

> Start a conversation with a real human at RentSmart.

For questions a doc can't answer or anything that needs a real person — billing disputes, bug reports, account-specific issues — open a support ticket from the **Support** page at [app.rentsmart.com/support](https://app.rentsmart.com/support).

<Note>
  For **how-to questions** about using the portal, try [Lydia, the RentSmart AI Chatbot](/account/ai-chatbot) first — she's always available in the bottom-right corner of every page and gives instant answers. Use Support tickets when you need a human.
</Note>

## Tickets are personal

Support tickets are **per-user**. You only see tickets you've opened — your teammates' tickets are private to them.

## Starting a conversation

Click **+ Start a Conversation** in the header. Fill out:

* **Subject** — a short description of your issue
* **Category** — pick from Technical Issue / Billing Question / Property Related / Account Issue / Feature Request / General Question / Other
* **Message** — detailed information

Click **Start Conversation**. A RentSmart support representative will respond, and the ticket opens for the back-and-forth.

## Finding existing conversations

The Support page lists every ticket you've ever opened. Filter and sort with:

* **Search** — by content
* **Status filter** — defaults to Open / In Progress / Waiting selected (not "all statuses")

The five statuses:

* **Open** — you've sent a message; no response yet
* **In Progress** — RentSmart is actively working on it
* **Waiting** — RentSmart sent you something; awaiting your response
* **Resolved** — issue resolved, ticket can be closed
* **Closed** — ticket is finalized

Click any row to open the ticket.

## Inside a ticket

The ticket page shows the full message thread, with:

* Every message from you and RentSmart support, in chronological order
* A text input at the bottom for your next message
* **Send Message** button
* **← Back to Conversations** to return to the list

## Getting notified about ticket replies

Make sure **Support Ticket** notifications are on in your [Notification preferences](/account/notifications). You can choose bell, email, or both — when a representative replies, you'll be alerted on the channels you've enabled.

<CardGroup cols={2}>
  <Card title="RentSmart AI Chatbot" icon="robot" href="/account/ai-chatbot">
    For instant answers about portal features — try Lydia first.
  </Card>

  <Card title="Notification preferences" icon="bell" href="/account/notifications">
    Make sure you're alerted when support replies.
  </Card>
</CardGroup>