> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notification preferences

> Control which alerts hit your bell, your email, and how often.

Notifications come through two channels: the **bell** (in-app, shown in the header) and **email**. Each notification type has its own bell and email toggles — turn either on, both on, or both off.

## Where to manage notifications

[app.rentsmart.com/notifications](https://app.rentsmart.com/notifications) — three ways to get there:

* Click the **header bell icon** → **View All Notifications** link at the bottom of the dropdown
* **Sidebar → Account → Notifications**
* Direct URL

Two tabs on the page:

* **All Notifications** — your inbox
* **Notification Settings** — per-type bell/email preferences

## All Notifications inbox

A list of every bell notification you've received. Each row shows:

* Status dot — **red** for unread (row also highlighted), **grey** for read
* Title and short description
* Timestamp
* **×** delete icon

Click any notification to mark it read and jump to the related thing (e.g., a household-ready-for-review notification opens the Individual Household page).

**Mark all as read** at the top clears every unread notification in one click.

<Note>
  **Notification preferences are per-user.** Each teammate controls their own bell and email toggles. There's no organization-level distribution list — if you want every Editor on your team to get "Application Updates" emails, each one has to enable it in their own preferences.
</Note>

## Notification Settings

A table of every type, with separate **Bell** and **Email** toggles per row.

### The types

* **Application Updates** — when a validated household is delivered for your review
* **Applicant Responses** — when a household member accepts or declines a co-signer or deposit-increase request
* **New Listing Feedback** — when a lead leaves feedback after a showing
* **Support Ticket** — new message on a support ticket or ticket assigned to you
* **Lockbox Purchase** — lockbox purchase or rental confirmed
* **Lockbox Shipping & Activation** — shipping updates, tracking info, device activation
* **Showing Request Updates** — when an In-Person request comes in or a pending request expires

Toggle each independently. Changes take effect immediately for future notifications.

## What changes if I turn everything off

You'll still see the underlying records in the portal (leads, households, etc.) — you just won't get push notifications about them. For the most critical workflows (Application Updates especially), we'd recommend leaving at least the bell channel on.

<CardGroup cols={2}>
  <Card title="Account settings" icon="user" href="/account/settings">
    Your name, email, phone — also per-user, not organization-wide.
  </Card>

  <Card title="Support tickets" icon="life-ring" href="/account/support">
    Notifications about ticket updates can be toggled here too.
  </Card>
</CardGroup>