> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentsmart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using the RentSmart AI Chatbot

> Lydia, the always-present AI assistant that answers questions about RentSmart.

**Lydia** is the RentSmart AI Chatbot — an always-present AI assistant available on every authenticated page of the portal. Ask her anything about how RentSmart works.

## Where to find her

A small circular chat icon (red, with a speech-bubble icon) sits in the **bottom-right corner** of every authenticated page. Click it to open her chat panel.

Lydia is available on:

* The Dashboard
* Every Listings, Leads, Applicants (page name), Household, Profile, and Lockboxes page
* Global Settings, Organization, Account, Notifications, Support, Add-Ons
* Inside every modal and every flow (Create Listing, activation, scheduling, etc.)

She doesn't appear on the public-facing listing pages (no login = no Lydia).

## Opening, closing, resuming

* Click the chat icon to **open** the panel
* Click the **×** in the top-right of the panel to close
* Closing doesn't delete your conversation — reopening returns to the same thread

## The panel layout

* **Header** — Lydia's avatar, name, the **AI** badge, and the title "Support Specialist"

* **Messages area** — the conversation history. Her opening message:

  > *"Hi! I'm Lydia, your AI Agent for RentSmart Support. How can I help you with the portal today?"*

* **Input** — paperclip (attach images), text field, send button

* **Disclaimer footer** — *"AI-generated content may be inaccurate"*

## What you can ask her

Lydia is designed to answer **any** question about operating RentSmart. Examples:

* *"How do I activate a property?"*
* *"Where do I change my Auto Denial Rules?"*
* *"What does the 'Awaiting Applicant' status mean?"*
* *"How do I increase a household's security deposit?"*
* *"Why was this household auto-denied?"*
* *"Where do I see my billing history?"*

She'll give her best answer based on her knowledge of the portal.

## Attaching images

The paperclip icon lets you attach images to your message. Useful for:

* Screenshots of errors or confusing UI — Lydia can describe exactly what you're seeing
* Questions about specific data on the screen

## Lydia vs. Support Tickets

| Use Lydia for…           | Use [Support](/account/support) for… |
| ------------------------ | ------------------------------------ |
| How-to product questions | Billing disputes                     |
| Where settings live      | Bug reports                          |
| What a status means      | Account-specific issues              |
| How a workflow operates  | Anything that needs a real human     |

Lydia is instant and AI-generated; Support is asynchronous and human-handled. Lydia **does not** create support tickets on her own — if you need to talk to a person, use the Support page.

<Warning>
  **AI-generated content may be inaccurate.** Always double-check Lydia's answers against the docs or a Support ticket if it's a critical decision.
</Warning>

<CardGroup cols={2}>
  <Card title="Support tickets" icon="life-ring" href="/account/support">
    For anything Lydia can't (or shouldn't) answer.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/reference/faq">
    Common questions with vetted answers from the docs team.
  </Card>
</CardGroup>